Privacy policy
We take your privacy seriously. We will only use your shipping and billing address, and contact information:
- To communicate with you about your order
- To fulfill your order
We will never send you unsolicited communications, sell or otherwise disclose your personal information except as necessary for the delivery of your order. We hate SPAM too!
Processing time
The time required to prepare an order for shipping varies:
- Custom label orders will ship and print within one day of your approval. Label orders without customization details, or response to the proof may be canceled and your payment refunded or shipped at our discretion after 14 business days with no response.
- Customized & Other Stamps are made to order and will ship within 5-7 business days of your order.
- Everything else normally ships between 1-4 business days after ordering.
Shipping
US Domestic Shipping
We offer several options for domestic shipping including USPS First Class, Priority Mail and Priority Mail Express, as well as FedEx Ground. While the estimates for transit time are usually accurate, only overnight packages have guaranteed arrival dates. We are not responsible for loss or theft of packages marked delivered by the carrier, or damage done in transit. We can, however, help you file a claim with the shipper and provide any necessary information.
International Shipping
We offer international shipping through the US Postal Service and FedEx. Please understand that the listed timeframes are average delivery times only and are not guaranteed by the shipper. We are not responsible for delays due to customs. You may be assessed taxes on the item(s) shipped by your country, which we cannot calculate in advance. Buyers are responsible for any customs and import taxes that may apply.
Payment options
We offer secure credit card payment options through companies you know and trust: PayPal, Stripe and ApplePay. You can pay by Visa, MasterCard, Discover, American Express and more. Our payment processing partners keep your payment information secure, and we do not store, retain or have access to your credit card data directly at any point. Stored cards are supported securely by all of our payment providers.
Returns & Cancelations
Because of the personalized nature of our products, we accept returns and cancelations only on a limited basis. You may request a cancelation within 1 hour of purchase, or before your proof has been processed.
Custom designs are not refundable. If you are not completely satisfied with your purchase of non-customized items, you may return the items within 14 days of delivery for a refund. Food containers, including egg cartons, cannot be returned. Shipping charges are not refundable and you are responsible for return shipping to us, as well as the cost of shipping the original item if you received free shipping on the original order. If the item is not returned in its original condition, you are responsible for any loss in value. Digital products will not be refunded. Customized products may not be returned or refunded except in the case of a manufacturing defect or error on our part.
You must contact us to request a return and receive authorization prior to shipping your order back to us.
Intellectual Property
We retain copyright to all of our unique designs, including but not limited to illustrations, custom logos, custom labels, and stamp designs. We do not engage in work for hire, unless specified in a separate contract. We do not allow duplication, reproduction, or any modification to our designs.
Downloadable files are only for the specific use identified in the work/invoice, and the accompanying license file.